​お客様からのお問い合わせが多い項目を下記にまとまております。

下記に記載のないお問い合わせに関しましては、お電話またはお問い合わせフォームよりお問い合わせください。

How do I arrange for laundry pick-up and delivery?


Simply call or whatsapp our hotline 9111-0780 and our friendly customer service representatives will schedule at your most convenient time and date. You may also fill-up this form and we will confirm your appointment within the next business day. One of our friendly drivers will pick-up from your location and issue you an invoice stating the number and category of items. A detailed invoice will be sent over after assessment at the factory. Payment should be made before laundry services are performed.




How do I pay for home delivery?


At this time we accept payment by cash, FAVE, PayLah or PayNow. To pay by FAVE, just scan the QR code below. For other queries, please call our customer service reps at 9111-0780.




What is your turnaround time for home delivery services?


Our turnaround time remains the same as outlets at 5 working days (excluding Saturdays, Sundays and Public Holidays. e.g. We pick up on a Friday, we deliver next Friday; Pick-up on a Monday, deliver nex Monday. Please note that turnaround times may be more than 5 days during peak season.




How do I know how much to pay for washing my items?


For a pricelist of our more common items, please refer to our pricelist page. For other items, our customer service reps would be more than happy to assist you.




Can I reschedule my pick-up/delivery appointment?


Yes you may. Kindly reschedule a day in advance by calling or whatsapp'ing our hotline. Charges will apply for no-show or same-day cancellations as this may disrupt the delivery schedules of our vans as well as incur additional expenses in terms of petrol and overtime pay. Your kind understanding is much appreciated.




What is the minimum order for free delivery?


To enjoy free delivery and pick-up, the minimum amount spent should be $30, net of any discounts or taxes. A minimal fee of $8 shall apply for any amount lower than $30.




Do you have a contactless delivery option?


Yes we do! We care about your safety as much as our own staff. Please click here for the guidelines. Stay safe!





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